Last updated: 12 August 2026
Who controls your information
Cloud2Tel Limited, company number 8884314, is responsible for the personal information described here. Contact support@sipflex.co.uk with privacy questions.
Information we handle
Depending on your relationship with Sipflex, this may include contact and business details, identity and KYC information, account users, payment and billing records, number records, support correspondence, login and security logs, API activity, call metadata and service configuration. We do not describe call content as a routine website or account data category.
Why we use it
We use information to provide and secure the service, verify customers, prevent fraud, meet telecommunications and legal obligations, bill accurately, respond to requests and improve service operations.
Legal bases
Processing may be necessary to perform a contract, comply with legal obligations, pursue legitimate interests such as network security and fraud prevention, or act with consent where required.
Sharing
Information may be shared with communications carriers, number suppliers, verification and payment providers, infrastructure suppliers, professional advisers and authorities where necessary and lawful. Suppliers are limited to the information needed for their role.
Retention and security
We retain information for as long as needed for the service, legal, regulatory, fraud prevention and accounting purposes. We use technical and organisational measures intended to protect accounts and service information.
Your rights
Depending on applicable law, you may ask for access, correction, deletion, restriction, objection or portability. Some telecommunications, fraud prevention and accounting records must be retained despite a request.
Cookies and website measurement
The public site may use essential storage needed for operation and, if enabled, limited analytics described through an appropriate consent mechanism. Marketing tracking should not be enabled without that mechanism.
Contact and complaints
Email support@sipflex.co.uk. You may also complain to the UK Information Commissioner's Office if you believe your information has been handled unlawfully.